hey there 👋🏼

I'm Dillon. I design tools that make hard work easier for the people doing it.

I came up through healthcare, non-profits, and church ministry, a decade of being in the room with people navigating hard things. I moved into product design because software is how you do that for thousands of people at once.

Across those roles, I've learned that good products come from healthy systems: clear goals, real feedback loops, and the humility to iterate. I've often been the first or only product designer in the room, building design systems, workflow patterns, and ways of working from scratch.

I'm happiest during the problem solving process: mapping what's really happening for users, testing ideas quickly, and shaping processes that help cross-functional teams make better decisions together. My measure of success is simple: did we ship something that made real work easier for real people?

I prototype directly in React, demo from a working app, and hand off through the production repo. It's changing how my team builds, and it's changing what a designer can own.

Outside of work, I recharge in nature, roast my own coffee, and love to meet new people. I also watch an unreasonable number of cat videos 😸

Experience

LeadsOnline

Law Enforcement Tech

Senior Product Designer

December 2024 - Present

  • Created a working prototype for a unified AI-enabled investigative platform in two weeks, securing executive investment for a company-wide initiative that reshaped product roadmap priorities for the following year.
  • Led the redesign and modernization of ClearCase's web platform, enabling agencies to complete evidence submission workflows previously unavailable outside the mobile app and contributing to North American sales reaching 256% of plan within four months of launch.
  • Influenced a strategic transition from a shared web/mobile architecture to independent platforms after identifying technical constraints that limited customer adoption and future product growth.
  • Established AI-assisted product development workflows across product teams in the US and Canada that accelerated concept validation and reduced design-to-engineering handoff friction.

Church Initiative

Non-profit

Product Designer

July 2023 - November 2024

  • Established the organization's first dedicated product design function, introducing user-centered product development practices across product, marketing, and leadership teams.
  • Created a shared design system architecture supporting multiple product brands, accelerating feature delivery and enabling scalable product development across a common platform.
  • Reimagined the participant experience across a 13-week program journey, simplifying navigation and improving access to key program resources and progress tracking.
  • Introduced a continuous discovery practice with recurring customer interviews, structured feedback collection, and research synthesis, increasing the volume of customer insights influencing roadmap decisions.

CrateBind

Agency

Product Designer

October 2021 - June 2023

  • Led product strategy and design delivery across 6 client products and 3 internal platforms, partnering directly with founders and stakeholders from discovery through launch.
  • Designed responsive web and mobile experiences across B2B, B2C, and social platforms, adapting interaction models and user flows to distinct user behaviors to improve activation, usability, and retention.
  • Built scalable design systems and Figma component libraries for multiple products, improving consistency and accelerating iteration cycles for both design and engineering teams.
  • Facilitated weekly executive stakeholder reviews that aligned product direction, reduced late-stage changes, and contributed to expanded project engagements.
  • Shipped six Webflow marketing and product sites, balancing visual polish with maintainability so internal teams could manage content independently after launch.

First Chinese Baptist Church of Dallas

Non-profit

College & Career Pastor / English Ministry Assistant

August 2016 - August 2021

  • Recruited, trained, and led volunteer teams while growing the College & Career ministry from ~5 to ~35 weekly participants through improved programming, communication systems, and community engagement.
  • Built lightweight systems for communication, member care, and small-group structure, improving attendance consistency and visitor follow-up.